Return / Refund Policy

Orders

All orders are subject to availability.

Commission orders require a 50% deposit at time of ordering to confirm your order.

Deposits for handmade bespoke commissions are non refundable once a product is under construction.

You are responsible for checking that all the details of your order are correct and suitable for your requirements including measurements, dimensions, product features, access and delivery.

We reserve the right to refuse to serve an individual or company.

Cancellations

If you order an item that is in stock you may cancel your order any time prior to delivery and not incur any costs as long as the items have not been dispatched for delivery.

If your item is being handmade and you need to cancel your order you may do so at any time up to 3 days after you have placed your order by contacting us (please see contact details on web site).

If you cancel your order after 3 days you may lose your 50% deposit.

Delivery details

It is your responsibility to ensure that your furniture items you have ordered will fit into the room for which they are intended, that they will fit through all access points to the room, and that there is sufficient access for our delivery vehicle to reach the delivery address.

We operate a one man courier service so someone will need to be available to held receive the item from the van. An adult must be present at the delivery address to carefully check the unwrapped products, sign and acknowledge receipt in a safe and satisfactory condition.

Delivery is to door only due to insurance restrictions.

Where delivery bookings have been made: if you are unavailable to take delivery of your furniture order after agreeing delivery dates with us re-delivery charges may also apply.

Once a delivery date is agreed and is cancelled by you for more than one week storage costs may be incurred which you will be responsible.

Delivery is usually made within 10 days and a date and time to suit will be arranged, with a two hours window provided.

We carry the risk of loss or damage to the products until you receive them. The products belong to you when you have received them and paid in full.

Returns

As per distance selling regulations, you have a period of 7 days to return the item. However, from a human point of view, we ask that you please bear in mind that it costs us an average £55 to get an item of furniture delivered so cannot simply send a courier to collect and pay back my expenses to the buyer. We are independent artists, not Amazon!

Therefore, any returns must be organised and paid for by the buyer, and any refunds issues once goods are returned will be minus delivery charges.

We include lots of photos and detailed descriptions so you can be sure of what you’re getting and ask that you ask any questions you have prior to purchase. If you’d like to see more pictures, please ask.

If you believe any of our products to be of an unsatisfactory quality please contact us immediately (please see contact details on web site).

If a product has a defect we will endeavour to replace, take the item away for repair or repair on site.

Anything that we have missed?…

If there is something in particular you feel we have not covered or that you would like clarity around please contact us direct and we will be happy to give you a response.